General Support

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TEDCF Publishing offers a full range of customer and technical support. You can ask a question regarding our courses, and customers who own registered copies of our courses can ask Inventor related or software related questions. Please visit our Frequently Asked Questions page before asking a question.

Support Issues:

Autodesk Inventor 2018 Training Add-In does not load - 3/15/2018

If you are unable to use the add-in shortcut in Autodesk Inventor to load your training, please click link or image to download
and install HotFix-1.

The shortcut is located on the TEDCF tab at the top of your Autodesk Inventor application.
This tab is accessible from the home screen when you load Autodesk Inventor.

Once you’ve installed the hotfix you will be able to load our training from the shortcut as intended.

Autodesk Inventor 2018 Training Add-In Hot Fix
Click to Download HotFix

Autodesk Inventor 2016 Training becomes slow and unresponsive

If you purchased before 08/12/2015: Your Lesson Player can become slow to load after extensive use. If this is happening on your computer, you can download a patch to solve the problem. Download and install the patch.

Player has No Audio

If you are unable to hear the courses and you have Windows Media Player 9 or higher installed, please download and install the
All-In-One Codec from the following link.
Download All-In-One Codec.

Poor Graphic Quality

If you are experiencing poor graphic or lesson player quality, please make sure that you are using Windows Media Player 9 or higher.
If you are not, please update.

Black Screen (you can hear audio but have no video)

In some rare cases Windows Media Player settings can be changed so that it cannot play wmv video files. The screen is black, but you can hear the audio. If you are experiencing this problem, please read the article from the following link. It will solve the problem.
Visit PixelMetrics for Windows Media Player 7 to 11.

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