TEDCF Publishing offers a full range of customer and technical support. You can Ask a Question regarding our courses, and customers who own registered copies of our courses can ask Inventor related or software related questions. Please visit our Frequently Asked Questions page before asking a question.
Reviews
TEDCF Publishing continues to satisfy the needs of our customers by requesting a review of our courses at the end of each course. While all of our customers have been amply satisfied with our courses, we have had suggestions that were applied to later releases. Please visit our Reviews web page to learn more.
Tips and Tricks
If you are interested in having your Tips and Tricks listed in our website, click here. Our list of Tips and Tricks are continually growing, so visit our website from time to time to hone your skills.
Free Inventor 2013 Lesson Player Upgrade
On 1/1/2013 we launched a new Lesson Player for our Inventor 2013 courses. If you purchased the course before 1/1/2013 you can upgrade to the new Lesson Player for free. Please click here.
Current Support Issues:
Inventor 2013 training courses purchased before 12/31/2012 will show a video explaining that the lesson is scheduled to download after clicking the Reset button or reinstalling the course..
To solve this problem, click the Support button, and then click the Download Manager Help button. This will open the Download Manager, which will automatically download and solve the problem.
When the Download Manager is finished it will say 'Download Complete', and ask you to close it. Close the Download Manager, and then click the Reset button.
Windows Media Player Issues:
Our courses use Windows Media Player as an addin to our Lesson Player software. If you are experiencing video and/or audio problems, please read the following help tips.
No Audio
If you are unable to hear the courses and you have Windows Media Player 9 or higher installed, please download and install the
"All-In-One Codec 6.0.3.0" pack from the following link.
http://www.download3k.com/DownloadLink1-Media-Player-Codec-Pack.html.
Poor Graphic Quality
If you are experiencing poor graphic or lesson player quality, please make sure that you are using Windows Media Player 9 or higher. You can get the latest version of Windows Media Player from the following link.
http://windows.microsoft.com/en-us/windows/products/windows-media-player
Black Screen - you can hear audio but have no video
In some rare cases Windows Media Player settings can be changed so that it cannot play wmv video files. The screen is black, but you can hear the audio. If you are experiencing this problem, please read the article from the following link. It will solve the problem.
http://www.pixelmetrics.com/Tips/VidBlank/MediaPlayer.php
Support Issues:
We rarely have issues with our courses, but it happens. These are our support issues dating back to 2007.
Solid Modeling 2011
If the IGES files are not on the CD you can download them here.
Assemblies and Advanced Concepts 2011
If the Assembly Viewing files are not on the CD you can download them here.
Assemblies and Advanced Concepts 2010
The Assembly Viewing files are missing. If the Assembly Viewing files are not on the CD you can download them here.
Assemblies and Advanced Concepts 2008
The Cam Assembly folder is missing. If the Cam Assembly folder is not on the CD you can download it here.
Cam Assembly.exe is a self Extracting executable file. Run the file to extract the folder.
